Frequently asked questions

All our products are listed on Flipkart, Amazon, Meesho and Myntra. Open any product on our Shop page and tap "Buy" — you'll see every store that stocks it, and one tap takes you straight there to check out.

Yes. Every formula is 100% vegan and never tested on animals — only on willing friends and family. We're proud to be cruelty-free across the entire range.

Our formulas are gentle, dermatologist-tested and free from sulphates, parabens and phthalates. If you have a specific concern or a known allergy, always check the ingredient list on the pack before use.

Skincare rewards consistency. Most people notice a visible difference within two to four weeks of regular use, morning and evening. No gimmicks — just steady, proven results.

Absolutely. We love big orders for weddings, corporate gifting, salons and retail. Head to our Bulk Orders page and send us the details — we reply within 24 hours with pricing and timelines.

Since checkout happens on Flipkart, Amazon, Meesho or Myntra, returns and refunds are handled by the store you purchased from, under their own policy. If you need any help, just message us on WhatsApp and we'll guide you through it.

Keep them in a cool, dry place away from direct sunlight, and close the cap tightly after each use to keep the formula fresh and effective for as long as possible.

The fastest way is WhatsApp at +91 88826 01391, or email us at hivaau@gmail.com. You can also use our Contact page — a real person replies, usually within a few hours.